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CAT-08 · City

HIPAA-Compliant Mail
in Tustin, Orange County

HIPAA-compliant mail in Tustin — PHI mail for the legacy base medical campus, Hoag-affiliated ambulatory, and east-OC IPAs.

Local context

Tustin's healthcare mail mixes the legacy base medical campus footprint, Hoag-affiliated ambulatory practices, and IPAs across 92780–92782. The workload is heavy on member statements and recall cards, with EOB volume picking up during open enrollment.

BAA-first, encrypted SFTP intake, access-logged isolated production, window-verified layouts, and reconciliation against the source file. Audit retention configured to your policy.

Spanish and Vietnamese variable overlay available on the same press pass under one BAA.

Santa Ana BMEU induction, eight minutes from the press floor. First-Class lands in 92780–92782 in 1–3 days.

FAQ
Do you sign a Business Associate Agreement?
Yes — we sign a BAA before any PHI touches our workflow. Standard turnaround on BAA review is 24–48 hours, and we can work from your covered entity's template or ours.
How do Tustin clients send us PHI files securely?
Encrypted SFTP with rotating keys, or a TLS-encrypted secure portal — never email attachments. Files land in an access-controlled bucket, are processed on isolated hardware, and are purged on a documented retention schedule.
Will PHI ever be visible through the envelope window?
No. We design every PHI mailpiece so member ID, diagnosis codes, and clinical detail sit below the fold and outside any window aperture — verified on a physical proof before the run.
Can you scale up for open-enrollment EOB volume spikes?
Yes — surge capacity planned in advance, same BAA, same induction point.
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