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CAT-08 · City

HIPAA-Compliant Mail
in San Bernardino, San Bernardino

HIPAA-compliant mail in San Bernardino — PHI production for Loma Linda, Dignity San Bernardino, and the IE county hospital system.

Local context

San Bernardino is the operational center of IE healthcare mail. Loma Linda University Health, Dignity Community Hospital San Bernardino, the county hospital, and the IPA network across 92401–92410 push large, steady, regulated volumes. PHI handling here needs to be airtight.

BAA first, encrypted SFTP intake, isolated production with access logging, window-aperture verification, and reconciliation piece-by-piece. Audit trail detailed for Loma Linda and Dignity privacy review.

Bilingual Spanish workload is the default; Vietnamese and Khmer overlay available where flagged.

Moreno Valley BMEU induction (San Bernardino P&DC available for north-IE optimization); First-Class to IE ZIPs in 2–4 days.

FAQ
Do you sign a Business Associate Agreement?
Yes — we sign a BAA before any PHI touches our workflow. Standard turnaround on BAA review is 24–48 hours, and we can work from your covered entity's template or ours.
How do San Bernardino clients send us PHI files securely?
Encrypted SFTP with rotating keys, or a TLS-encrypted secure portal — never email attachments. Files land in an access-controlled bucket, are processed on isolated hardware, and are purged on a documented retention schedule.
Will PHI ever be visible through the envelope window?
No. We design every PHI mailpiece so member ID, diagnosis codes, and clinical detail sit below the fold and outside any window aperture — verified on a physical proof before the run.
Can you induct at San Bernardino P&DC for north-IE optimization?
Yes — for runs heavily weighted toward north-IE ZIPs we can split induction; standard is Moreno Valley BMEU.
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