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CAT-08 · City

HIPAA-Compliant Mail
in Rialto, San Bernardino

HIPAA-compliant mail in Rialto — bilingual PHI workflow for west-IE FQHCs and IPAs.

Local context

Rialto healthcare mail runs through west-IE FQHCs and IPAs serving 92376–92377. Bilingual Spanish workload is heavy.

BAA first, encrypted SFTP, isolated production, window verification, reconciliation. Spanish overlay in-house under one BAA.

Audit logs detailed; reject reports encrypted end-to-end.

Moreno Valley BMEU induction; First-Class to 92376–92377 in 2–4 days.

FAQ
Do you sign a Business Associate Agreement?
Yes — we sign a BAA before any PHI touches our workflow. Standard turnaround on BAA review is 24–48 hours, and we can work from your covered entity's template or ours.
How do Rialto clients send us PHI files securely?
Encrypted SFTP with rotating keys, or a TLS-encrypted secure portal — never email attachments. Files land in an access-controlled bucket, are processed on isolated hardware, and are purged on a documented retention schedule.
Will PHI ever be visible through the envelope window?
No. We design every PHI mailpiece so member ID, diagnosis codes, and clinical detail sit below the fold and outside any window aperture — verified on a physical proof before the run.
Do you handle west-IE FQHC Medi-Cal renewal surges?
Yes — annual renewal capacity planned under the same BAA.
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