CAT-08 · City
HIPAA-Compliant Mail
in Highland, San Bernardino
HIPAA-compliant mail in Highland — PHI mail for east-SB ambulatory groups and the IPAs serving the LLU service area.
Local context
Highland healthcare mail runs through east-SB ambulatory practices and IPAs serving 92346. LLU service area; bilingual Spanish workload common.
BAA first, encrypted SFTP, isolated production, window verification, reconciliation. Spanish overlay in-house under one BAA.
Audit logs retained per your policy.
Moreno Valley BMEU induction; First-Class to 92346 in 2–4 days.
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FAQ
- Do you sign a Business Associate Agreement?
- Yes — we sign a BAA before any PHI touches our workflow. Standard turnaround on BAA review is 24–48 hours, and we can work from your covered entity's template or ours.
- How do Highland clients send us PHI files securely?
- Encrypted SFTP with rotating keys, or a TLS-encrypted secure portal — never email attachments. Files land in an access-controlled bucket, are processed on isolated hardware, and are purged on a documented retention schedule.
- Will PHI ever be visible through the envelope window?
- No. We design every PHI mailpiece so member ID, diagnosis codes, and clinical detail sit below the fold and outside any window aperture — verified on a physical proof before the run.
- Do you handle small-volume east-SB IPA mail?
- Yes — small batches handled with the same BAA and induction infrastructure.
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