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CAT-08 · City

HIPAA-Compliant Mail
in Fountain Valley, Orange County

HIPAA-compliant mail in Fountain Valley — PHI production for MemorialCare's flagship campus and the IPAs around it.

Local context

Fountain Valley is anchored by MemorialCare's Fountain Valley Regional and the dense ambulatory network around it across 92708. Mail volumes are large and steady — EOBs, member statements, recall, appointment reminders — and all of it is PHI.

BAA-first, encrypted SFTP, isolated production, window-aperture verification, and reconciliation piece-by-piece. Audit trail detailed for MemorialCare's privacy review processes.

Bilingual Spanish/Vietnamese overlay standard for the Brookhurst and Magnolia corridors; runs under one BAA.

Santa Ana BMEU induction; First-Class to 92708 in 1–3 days.

FAQ
Do you sign a Business Associate Agreement?
Yes — we sign a BAA before any PHI touches our workflow. Standard turnaround on BAA review is 24–48 hours, and we can work from your covered entity's template or ours.
How do Fountain Valley clients send us PHI files securely?
Encrypted SFTP with rotating keys, or a TLS-encrypted secure portal — never email attachments. Files land in an access-controlled bucket, are processed on isolated hardware, and are purged on a documented retention schedule.
Will PHI ever be visible through the envelope window?
No. We design every PHI mailpiece so member ID, diagnosis codes, and clinical detail sit below the fold and outside any window aperture — verified on a physical proof before the run.
Can you handle enterprise-scale EOB runs with weekly cadence?
Yes — fixed weekly windows with same-day reconciliation and IMb visibility back to your team.
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