CAT-08 · City
HIPAA-Compliant Mail
in Fontana, San Bernardino
HIPAA-compliant mail in Fontana — PHI mail for Kaiser Fontana and the west-IE IPA network.
Local context
Kaiser Fontana is one of the largest Kaiser campuses in the country, and the mail volume to its members across 92335–92337 reflects it. Add Arrowhead Regional ambulatory and the west-IE IPAs, and Fontana is a major HIPAA workload.
BAA first, encrypted SFTP, isolated production, window verification, reconciliation. Spanish overlay in-house under one BAA.
Audit trail detailed for Kaiser Permanente privacy review processes.
Moreno Valley BMEU induction; First-Class to 92335–92337 in 2–4 days.
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FAQ
- Do you sign a Business Associate Agreement?
- Yes — we sign a BAA before any PHI touches our workflow. Standard turnaround on BAA review is 24–48 hours, and we can work from your covered entity's template or ours.
- How do Fontana clients send us PHI files securely?
- Encrypted SFTP with rotating keys, or a TLS-encrypted secure portal — never email attachments. Files land in an access-controlled bucket, are processed on isolated hardware, and are purged on a documented retention schedule.
- Will PHI ever be visible through the envelope window?
- No. We design every PHI mailpiece so member ID, diagnosis codes, and clinical detail sit below the fold and outside any window aperture — verified on a physical proof before the run.
- Can you handle Kaiser-scale weekly EOB cadence?
- Yes — enterprise weekly windows with full reconciliation and IMb visibility back to your team.
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