Do you sign a Business Associate Agreement?

Yes — we sign a BAA before any PHI touches our workflow. Standard turnaround on BAA review is 24–48 hours, and we can work from your covered entity's template or ours.

How do Santa Monica clients send us PHI files securely?

Encrypted SFTP with rotating keys, or a TLS-encrypted secure portal — never email attachments. Files land in an access-controlled bucket, are processed on isolated hardware, and are purged on a documented retention schedule.

Will PHI ever be visible through the envelope window?

No. We design every PHI mailpiece so member ID, diagnosis codes, and clinical detail sit below the fold and outside any window aperture — verified on a physical proof before the run.

Can you produce concierge medicine unmarked outers under HIPAA?

Yes — neutral outer envelope with PHI-safe window placement, same BAA.

CAT-08 · City

HIPAA-Compliant Mail
in Santa Monica, Los Angeles

HIPAA-compliant mail in Santa Monica — PHI production for Providence Saint John's, UCLA Santa Monica, and Westside concierge practices.

Local context

Santa Monica healthcare mail spans enterprise (Providence Saint John's, UCLA Santa Monica) and concierge (Westside specialty and direct-pay practices) workloads across 90401–90405. Both need the same BAA-backed workflow.

BAA first, encrypted SFTP, isolated production, window verification, reconciliation. Concierge runs get unmarked outers; enterprise runs get full 3602 documentation.

Audit trail detailed for Providence and UCLA Health privacy review.

Industry BMEU induction; First-Class to Santa Monica ZIPs in 1–3 days.

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FAQ

Do you sign a Business Associate Agreement?: Yes — we sign a BAA before any PHI touches our workflow. Standard turnaround on BAA review is 24–48 hours, and we can work from your covered entity's template or ours.
How do Santa Monica clients send us PHI files securely?: Encrypted SFTP with rotating keys, or a TLS-encrypted secure portal — never email attachments. Files land in an access-controlled bucket, are processed on isolated hardware, and are purged on a documented retention schedule.
Will PHI ever be visible through the envelope window?: No. We design every PHI mailpiece so member ID, diagnosis codes, and clinical detail sit below the fold and outside any window aperture — verified on a physical proof before the run.
Can you produce concierge medicine unmarked outers under HIPAA?: Yes — neutral outer envelope with PHI-safe window placement, same BAA.

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HIPAA-Compliant Mailin Santa Monica, Los Angeles