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CAT-08 · City

HIPAA-Compliant Mail
in Santa Clarita, Los Angeles

HIPAA-compliant mail in Santa Clarita — PHI production for Henry Mayo Newhall and the SCV provider network.

Local context

Santa Clarita Valley healthcare mail runs through Henry Mayo Newhall Hospital and the ambulatory network serving 91350–91390. Mail mix is heavy on EOB, recall, and appointment reminder work, with steady volume year-round.

BAA first, encrypted SFTP intake, isolated production, window verification, full reconciliation. Audit logs detailed for Henry Mayo's privacy review processes.

Spanish overlay standard for the Newhall and east-SCV populations under one BAA.

Industry BMEU induction; First-Class to SCV ZIPs in 2–4 days.

FAQ
Do you sign a Business Associate Agreement?
Yes — we sign a BAA before any PHI touches our workflow. Standard turnaround on BAA review is 24–48 hours, and we can work from your covered entity's template or ours.
How do Santa Clarita clients send us PHI files securely?
Encrypted SFTP with rotating keys, or a TLS-encrypted secure portal — never email attachments. Files land in an access-controlled bucket, are processed on isolated hardware, and are purged on a documented retention schedule.
Will PHI ever be visible through the envelope window?
No. We design every PHI mailpiece so member ID, diagnosis codes, and clinical detail sit below the fold and outside any window aperture — verified on a physical proof before the run.
Do you handle SCV-area pickups for urgent PHI files?
Encrypted portal upload is standard; physical courier with chain-of-custody available.
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