Do you sign a Business Associate Agreement?

Yes — we sign a BAA before any PHI touches our workflow. Standard turnaround on BAA review is 24–48 hours, and we can work from your covered entity's template or ours.

How do Pomona clients send us PHI files securely?

Encrypted SFTP with rotating keys, or a TLS-encrypted secure portal — never email attachments. Files land in an access-controlled bucket, are processed on isolated hardware, and are purged on a documented retention schedule.

Will PHI ever be visible through the envelope window?

No. We design every PHI mailpiece so member ID, diagnosis codes, and clinical detail sit below the fold and outside any window aperture — verified on a physical proof before the run.

Do you handle Western U clinical study correspondence under HIPAA?

Yes — same BAA covers clinical correspondence and member-facing mail.

CAT-08 · City

HIPAA-Compliant Mail
in Pomona, Los Angeles

HIPAA-compliant mail in Pomona — PHI production for Pomona Valley Hospital, Western U Health, and the east-LA FQHC corridor.

Local context

Pomona healthcare mail is anchored by Pomona Valley Hospital Medical Center, Western University of Health Sciences' clinical operations, and FQHCs across 91766–91768. Bilingual Spanish workload is the default; Chinese overlay common for the east-Pomona populations.

BAA first, encrypted SFTP, isolated production, window verification, reconciliation. Multilingual overlay in-house under one BAA.

Audit logs detailed; PHI purged on your schedule.

Industry BMEU induction with First-Class to Pomona ZIPs in 1–3 days.

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FAQ

Do you sign a Business Associate Agreement?: Yes — we sign a BAA before any PHI touches our workflow. Standard turnaround on BAA review is 24–48 hours, and we can work from your covered entity's template or ours.
How do Pomona clients send us PHI files securely?: Encrypted SFTP with rotating keys, or a TLS-encrypted secure portal — never email attachments. Files land in an access-controlled bucket, are processed on isolated hardware, and are purged on a documented retention schedule.
Will PHI ever be visible through the envelope window?: No. We design every PHI mailpiece so member ID, diagnosis codes, and clinical detail sit below the fold and outside any window aperture — verified on a physical proof before the run.
Do you handle Western U clinical study correspondence under HIPAA?: Yes — same BAA covers clinical correspondence and member-facing mail.

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HIPAA-Compliant Mailin Pomona, Los Angeles