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CAT-08 · City

HIPAA-Compliant Mail
in Los Angeles, Los Angeles

HIPAA-compliant mail in Los Angeles — BAA-backed PHI production for LA's hospital systems, FQHCs, and health plans, inducted at Industry/DTLA.

Local context

LA's healthcare mail volume is unlike anywhere else — Kaiser, Cedars, UCLA Health, Keck, Dignity, MLK, LADHS, county BH, plus dozens of FQHCs and IPAs across the basin. They share one operational reality: PHI files are too large and too sensitive for any vendor without a real BAA, real encryption, and a real audit trail.

We sign BAAs in 24–48 hours, intake over encrypted SFTP, process on access-logged isolated hardware, and verify window placement physically before any live run. PHI is never staged on shared infrastructure or routed through email at any step.

Multilingual variable print is standard in LA — Spanish primary across South and East LA, Korean in Koreatown, Armenian-script for Glendale-adjacent runs, Chinese for the San Gabriel Valley populations — all on a single press pass, all under one BAA.

We induct at City of Industry BMEU (with DTLA P&DC as backup), with full 3602 documentation and IMb scan visibility. First-Class to LA-basin ZIPs lands in 1–3 days; Marketing Mail in 3–5.

FAQ
Do you sign a Business Associate Agreement?
Yes — we sign a BAA before any PHI touches our workflow. Standard turnaround on BAA review is 24–48 hours, and we can work from your covered entity's template or ours.
How do Los Angeles clients send us PHI files securely?
Encrypted SFTP with rotating keys, or a TLS-encrypted secure portal — never email attachments. Files land in an access-controlled bucket, are processed on isolated hardware, and are purged on a documented retention schedule.
Will PHI ever be visible through the envelope window?
No. We design every PHI mailpiece so member ID, diagnosis codes, and clinical detail sit below the fold and outside any window aperture — verified on a physical proof before the run.
Can you support LADHS or county BH mail volume?
Yes — surge capacity for county-scale runs, same BAA, same induction infrastructure.
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