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CAT-08 · City

HIPAA-Compliant Mail
in Long Beach, Los Angeles

HIPAA-compliant mail in Long Beach — PHI production for MemorialCare Long Beach, the FQHC corridor, and Long Beach health plan operations.

Local context

Long Beach healthcare mail is anchored by MemorialCare Long Beach Medical Center, the Long Beach FQHC network across 90802–90815, and the health-plan operations serving the South Bay's diverse population. They need a vendor that can handle Khmer, Spanish, and Tagalog overlay under one BAA.

BAA signed first, encrypted SFTP intake, isolated production, window verification, and piece-by-piece reconciliation. Multilingual variable overlay handled in-house without language-vendor PHI handoffs.

Audit trails detailed enough for MemorialCare's privacy review and FQHC HRSA-affiliated compliance requirements.

Industry BMEU induction with First-Class delivery to Long Beach ZIPs in 1–3 days. IMb visibility for every drop.

FAQ
Do you sign a Business Associate Agreement?
Yes — we sign a BAA before any PHI touches our workflow. Standard turnaround on BAA review is 24–48 hours, and we can work from your covered entity's template or ours.
How do Long Beach clients send us PHI files securely?
Encrypted SFTP with rotating keys, or a TLS-encrypted secure portal — never email attachments. Files land in an access-controlled bucket, are processed on isolated hardware, and are purged on a documented retention schedule.
Will PHI ever be visible through the envelope window?
No. We design every PHI mailpiece so member ID, diagnosis codes, and clinical detail sit below the fold and outside any window aperture — verified on a physical proof before the run.
Can you produce Khmer-language member letters under HIPAA?
Yes — Khmer variable print in-house under the same BAA, no third-party language vendor.
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